Overview

Reopening your trial period in PayHelm can be crucial if you initially couldn't explore all the integrations you needed. This is especially important for users who want to thoroughly evaluate PayHelm's capabilities before committing to a subscription. Extending the trial allows you to test new integrations that have become available, ensuring that PayHelm meets your business needs.

This article guides you through the process of requesting a trial extension, helping you make an informed decision about adopting PayHelm for your ecommerce analytics.

Common Trial Period Issues

Limited Initial Exploration

• Symptom: Users were unable to test all desired integrations during the initial trial.
• Cause: Integrations may not have been available or time constraints limited exploration.
• Impact: Incomplete evaluation of PayHelm's capabilities can affect decision-making.

Changes in Available Integrations

• Symptom: New integrations become available after the trial period ends.
• Cause: PayHelm regularly updates and expands its integration offerings.
• Impact: Users may miss out on testing relevant integrations that could benefit their business.

Solution: Requesting a Trial Extension

What is a Trial Extension?

A trial extension allows users to reopen their PayHelm trial period, providing additional time to explore the platform's features and integrations. This ensures that users can fully assess PayHelm's value before subscribing.

Accessing a Trial Extension

1. Contact PayHelm Support: Reach out to PayHelm support via email or the support portal.
2. Request Extension: Clearly state your request to reopen the trial period, mentioning the integrations you wish to test.
3. Await Confirmation: PayHelm support will review your request and confirm the extension if eligible.

Understanding the Trial Extension

Once your trial is reopened, you will have access to all the features and integrations available during the initial trial. This period is designed to help you make a well-informed decision about PayHelm's suitability for your business.

Use Cases for Trial Extensions

Integration Testing

• Benefit: Evaluate new integrations that were unavailable during the initial trial.
• Application: Test how these integrations work with your existing systems and data.

Comprehensive Platform Evaluation

• Benefit: Gain a complete understanding of PayHelm's capabilities.
• Application: Ensure all business needs are met before committing to a subscription.

Troubleshooting Trial Extension Issues

If You Still See Trial Expiration

1. Check Confirmation: Ensure you have received confirmation from PayHelm support.
2. Verify Account Status: Log in to your PayHelm account to check if the trial has been extended.
3. Contact Support Again: If issues persist, reach out to support with your original request details.

When to Contact Support

• Criteria: If the trial extension is not activated within the promised timeframe.
• Information to Provide: Include your account details and the original extension request.

Alternative Solutions

• Paid Subscription: If a trial extension is not possible, consider starting with a paid subscription to access all features.

Best Practices

Regular Monitoring

• Recommendation: Regularly check for new integrations and updates.

Documentation

• Recommendation: Keep detailed records of your testing and evaluation process.

By following these guidelines, you can effectively utilize a trial extension to explore PayHelm's offerings and make an informed decision about its integration into your business operations.