How to Contact PayHelm Support

PayHelm offers multiple ways to get help with your account, integrations, or analytics questions.

Available Support Channels

In-App Chat (Recommended)

The fastest way to get help:

1. Log in to your PayHelm account
2. Click the chat icon in the bottom-right corner
3. Describe your issue or question
4. A support team member will respond shortly

Best for: Quick questions, troubleshooting, real-time assistance

Contact Form

For detailed inquiries:

1. Visit the PayHelm Contact Page
2. Fill out the form with your name, email, company, and message
3. Click Submit
4. The support team will respond to your inquiry

Best for: Pre-sales questions, general inquiries, detailed feature requests

Email Support

Contact information is available on the contact page.

Best for: Detailed questions requiring attachments, account or billing issues

Phone Support

Note: PayHelm does not currently offer phone support. Please use in-app chat, the contact form, or email for all support inquiries.

When to Contact Support

Technical Issues:

• Data sync problems
• Integration errors
• Login or access issues
• Missing or incorrect data

Account Management:

• Billing questions
• Plan upgrades or downgrades
• Team member access issues

Features & Setup:

• Help connecting integrations
• Questions about specific features
• Add-on setup guidance

Tips for Faster Help

Include this information when contacting support:

• Clear description of the problem
• Steps you've already tried
• Screenshots of error messages (if any)
• Your account email address
• Specific date ranges or order numbers (for data questions)

Response Times

• In-app chat: Typically within minutes during business hours
• Contact form/Email: Usually within 24 hours on business days

Before Contacting Support

Try these steps first:

1. Browse the Help Center for guides and troubleshooting
2. Check your Settings or Integrations pages
3. Wait 24 hours for initial data syncs to complete
4. Try a different browser or clear your cache

For the fastest support, use the in-app chat while logged into your account. For general inquiries, visit the contact page.