PayHelm × Slack

Your store’s answers,
where work happens.

Connect PayHelm ecommerce analytics and its AI assistant to Slack. Ask about orders, sales, and marketing—or keep your team up to date with ecommerce notifications.

Connect Slack

Connection is subject to your Slack workspace’s approval settings.

Illustrative PayHelm and Slack integration artworkPAYHELM
× SLACK
Illustrative artwork. No real customer data shown.

01 / Connect your workspace

Three steps to get started.

Start in PayHelm, then review the access request in Slack.

  1. 01

    Open your PayHelm integrations

    Sign in to your PayHelm account and open the Integrations page at app.payhelm.com/integrations.

  2. 02

    Find Slack and click Connect

    Scroll down to Slack, then click Connect to start connecting your workspace.

  3. 03

    Review and authorize in Slack

    Review the requested permissions and choose the workspace and notification channel when prompted. Your workspace may require an administrator to approve the connection.

02 / Your first conversation

A useful answer starts with the right context.

After installation, return to PayHelm Integrations to review the connection and selected channel. Then try a mention, a thread, or a direct message.

  • Mention @PayHelm in a connected channel or thread.
  • Or send the bot a direct message.
  • If your Slack identity is not linked, follow the account-linking prompt in the bot DM.
  • Connect relevant commerce or advertising accounts in PayHelm for merchant-data answers.

PayHelm team and organization permissions apply. Available actions depend on the accounts connected to your team and the tools permitted for your workspace.

EXAMPLE 01

Ask about your business

@PayHelm How did yesterday’s sales compare with the previous Tuesday?

PayHelm can answer with data from the commerce and advertising accounts connected to your PayHelm workspace. The answer depends on the accounts and tools available to your team.

EXAMPLE 02

Keep an eye on operations

New order and fulfillment updates in your selected channel

Choose a Slack channel during setup to receive ecommerce event notifications, including new orders and fulfillment updates.

EXAMPLE 03

Bring the conversation along

Ask in a thread, DM PayHelm, or share a relevant image or file

PayHelm can use relevant thread or DM context and read images or files shared with a question. Generated charts or CSVs can be returned to the same conversation.

03 / Access, explained

Every permission has a purpose.

Slack asks you to review these 12 scopes before authorizing. PayHelm uses them for the assistant, conversation context, and notifications described here.

  • app_mentions:read

    Detect @PayHelm mentions in channels and threads so the AI assistant can respond to questions about orders, sales, and marketing data.

  • channels:history

    Read prior messages in a thread where PayHelm is mentioned, giving the assistant the context needed to answer the conversation.

  • channels:join

    Join the channel selected when connecting PayHelm so the bot can post without a separate manual invitation.

  • channels:read

    Resolve the connected notification channel's name, so PayHelm settings can display a name such as #orders instead of only a channel ID.

  • chat:write

    Post ecommerce event notifications and AI assistant replies in the relevant channel or thread.

  • files:read

    Read images or files shared alongside a question, such as a product photo or exported report, so the assistant can use them in its answer.

  • files:write

    Upload generated charts, CSV exports, or rendered page/CSS previews into the same channel or thread as the request. This is not used to edit or delete existing files or upload outside that conversation.

  • im:history

    Read prior messages in a direct-message conversation with PayHelm so the assistant can respond with context.

  • im:read

    Look up basic information about direct-message conversations to maintain and route AI chat sessions.

  • im:write

    Open a direct message with a user, including an account-linking prompt when their Slack identity is not yet linked to a PayHelm account.

  • incoming-webhook

    Send ecommerce event notifications, including new orders and fulfillment updates, to the channel selected when connecting PayHelm.

  • team:read

    Identify the Slack workspace connected to a PayHelm account so notifications and assistant responses are routed to the correct company's data.

04 / Your workspace, your control

Review access. Remove it when you need to.

To revoke workspace access, remove PayHelm from Manage appsin Slack. For a request to delete integration-related data, contact our support team. Support is public and does not require a PayHelm account.

Read how Slack data is handled

Bring your store’s data into the conversation.

Connect Slack