New Feature

September 17, 2026

Pin Chats for Quick Access and Easy Search

Easily pin and search chats for quick retrieval in PayHelm's AI Chat.

Chat list with pinned conversations
This screenshot shows pinned chat conversations, helping users prioritize important discussions.

Pin Chats for Quick Access and Easy Search

Introduction

Every ecommerce merchant knows the frustration of losing track of a crucial conversation in a sea of chat history. Whether it's a vital piece of advice from our AI or a customer interaction you wish to revisit, finding that chat again shouldn't be a hassle. With PayHelm's latest update to AI Chat, you can now pin important chats and use a streamlined search feature to quickly locate any past conversation.

🔗 Pin and Find: Transform Your Chat Experience

Quick Retrieval of Crucial Conversations

Imagine never losing another important chat. By pinning your most valuable conversations, you ensure they're always at your fingertips.

  • Pin Important Chats: Save time by pinning chats you reference frequently. No more scrolling through endless history.
  • Organized Chat History: Keep your vital chats in a dedicated Pinned section, making navigation a breeze.
  • Instant Access: Quickly revisit advice or insights from pinned interactions without the frustration of searching.

Seamless Search Functionality

Finding past conversations is now effortless with our enhanced search feature, letting you focus more on running your store.

  • Efficient Chat Search: Use the sidebar search to swiftly find any chat, whether it's pinned or not.
  • Prioritize What Matters: With a debounced search input, locate specific conversations quickly, reducing time spent on admin tasks.
  • AI-Powered Pin Suggestion: Let our AI assist by suggesting chats to pin, ensuring you never miss critical insights.

Benefits for Your Business

With these updates, managing your ecommerce communications becomes smoother and more efficient, allowing you to refocus on growth and customer satisfaction.

  1. Increased Efficiency: Spend less time searching for key conversations and more time making decisions.
  2. Improved Organization: Keep your important chats easily accessible, ensuring you never lose track of essential insights.
  3. Enhanced Productivity: Quickly finding the information you need allows for faster response times and decision-making.
  4. AI Assistance: Leverage AI to help you identify and pin critical chats, maximizing your operational efficiency.

Getting Started

Ready to transform your chat management? Here's how to start right away:

  1. Pin Your First Chat: Navigate to AI Chat in your PayHelm dashboard and start pinning important conversations.
  2. Use the Sidebar Search: Test out the new search functionality to quickly access past interactions.
  3. Engage AI Assistance: Enable AI suggestions for pinning to optimize your chat organization.

Discover how these updates can empower your business operations. Visit our Book a Demo page to see these features in action or explore more on our integrations page.

Key Features

Pin critical chats for quick reference, saving you time on future searches.
Organize your chat history with a dedicated Pinned section for easy navigation.
Use the sidebar search to find specific conversations effortlessly, enhancing productivity.
Let AI suggest critical chats to pin, ensuring vital insights are never lost.

Ready to experience these features?

Start your free trial today and discover how PayHelm's latest updates can transform your ecommerce analytics.

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