Customer Success Story

RC Pro Zone
Success Story

RC Performance Parts & Hobby RetailBigCommerce PlatformSwitched from Glew.IO

Discover how RC Pro Zone — a specialty RC performance products retailer — switched from a more expensive competitor to PayHelm and finally got the profit reporting and part-number tracking their business needed.

"We recently switched our business to PayHelm after disappointing results from a more expensive competitor. PayHelm's program was easy to use and any questions I had were answered quickly via help chat or email. PayHelm even updated their program to fit our need for end-of-month profit reporting and part number listings. If you're not using PayHelm you should be — this is the best program I have used for our monthly accounting needs."
Kenneth Lupi
RC Pro Zone · DragRace Concepts
Kenosha, WI · BigCommerce
Best program for monthly accounting needs
Established Retailer
Business Size
Active BigCommerce store
80+
Products Tracked
In a single consolidated report
Glew.IO → PayHelm
Competitor Savings
More features, lower cost

The Challenge

RC Pro Zone sells performance RC car parts across categories including drag racing, carpet oval, and on-road. Managing a catalog of 80+ products and generating accurate end-of-month reports was pushing their previous tool — Glew.IO — to its limits:

  • Fragmented Reporting: With ~80 products needing to appear in one report, they were forced to split data across 5 separate reports just to make it work
  • No Part Number Tracking: Their specialty parts business required line-item visibility into part numbers — something their previous platform couldn't deliver
  • Overpaying for Underperformance: Glew.IO cost more while solving fewer of their specific accounting and inventory needs
  • End-of-Month Crunch: Without proper profit reporting, monthly close was manual, error-prone, and time-consuming

The PayHelm Solution

PayHelm didn't just replace Glew.IO — it adapted to RC Pro Zone's specific workflow, removing the friction that was slowing them down:

  • Consolidated Product Reporting: PayHelm expanded filter capacity so all 80+ products fit into one clean report — no more juggling 5 separate views
  • Part Number Visibility: Custom reporting now includes part number listings, giving the team line-level clarity across their full catalog
  • End-of-Month Profit Reports: Clean, accurate monthly close reports — exactly what an accounting-focused specialty retailer needs
  • Rapid Support Response: When they hit a product filter limit bug, PayHelm's team identified the root cause and shipped a fix within days

Real Results for a Specialty Retailer

RC Pro Zone switched from Glew.IO and got more capability at a better price point — with a team that actually listened and delivered.

One Report

5 Reports → 1

80+ products consolidated into a single report after PayHelm expanded product filter capacity

Days, Not Weeks

Custom Fix Shipped Fast

Product filter bug identified and resolved within days — team logged in, found the issue, and pushed the fix

Automated

Monthly Close Simplified

End-of-month profit reporting and part number listings now run automatically, cutting manual accounting work

What RC Pro Zone Achieved

An established RC parts retailer now has the reporting infrastructure their business actually needed.

Switched from Glew.IO

End-of-month profit reporting

Part number listing reports

Quick support via chat & email

About RC Pro Zone

RC Pro Zone (rcprozone.com) is a specialty RC performance products retailer based in Kenosha, WI, serving the competitive RC racing community across drag racing, carpet oval, and on-road disciplines. They also manufacture and distribute parts under the DragRace Concepts brand — a leader in RC drag racing bodies and accessories.

📍 Kenosha, WI📞 (262) 764-8061🛒 BigCommerce🏎️ RC Drag Racing · Carpet Oval · On-Road

Tired of Paying More for Less?

Join RC Pro Zone and other specialty retailers who switched to PayHelm for better profit reporting, part-level tracking, and support that actually responds.